Privacy Policy
Welcome to Ruen Lake! Please read these Booking Terms & Conditions carefully before making a reservation. By booking with us, you agree to comply with the following terms and conditions to ensure a smooth and enjoyable experience.
1. General Terms
- Acceptance of Terms – By making a reservation, you acknowledge and agree to these terms and conditions.
- Changes to Terms – Ruen Lake reserves the right to modify or update these terms at any time. Changes will be effective immediately upon posting on our website.
- Right to Refuse Service – We reserve the right to refuse bookings or service to individuals who fail to comply with our policies.
2. Booking Process
- Reservation Confirmation – All bookings are subject to availability and confirmation. You will receive an email confirmation after successful booking.
- Booking Information – Customers must provide accurate personal details, including full name, contact information, and valid identification upon request.
- Group Bookings – For large group reservations, additional terms may apply. Contact our team for group booking policies.
3. Payment Policies
- Accepted Payment Methods – We accept payments via credit/debit cards, online transfers, and approved payment gateways.
- Deposit Requirement – A non-refundable deposit may be required at the time of booking to secure your reservation.
- Full Payment – The full payment for your stay must be made before check-in. Failure to pay on time may result in cancellation.
- Taxes & Fees – All applicable taxes and additional charges will be included in your final bill.
4. Cancellation & Refund Policy
- Cancellation Timeframes –
- More than 7 days before check-in: Full refund minus deposit.
- 3-6 days before check-in: 50% refund of the total booking amount.
- Less than 48 hours before check-in: No refund.
- Refund Process – Refunds will be processed within 7-10 business days through the original payment method.
- Force Majeure – In cases of natural disasters, government restrictions, or unforeseen circumstances, we may offer booking rescheduling instead of refunds.
5. Check-In & Check-Out Policy
- Check-in Time – 10:00 AM to 5:00 PM. Late arrivals must inform us in advance.
- Check-out Time – 9:00 AM to 12:00 PM. Late check-out may incur additional charges.
- Early Check-in Requests – Subject to availability and may be charged extra.
6. Guest Responsibilities
- Compliance with Rules – Guests must adhere to all facility guidelines and respect other visitors.
- Damage or Loss – Any damages to property, furniture, or equipment caused by guests must be reported and may be charged.
- Lost & Found – Items left behind will be stored for a limited period. Contact us for retrieval.
7. Facility Usage & Safety
- Accommodation – Guests must use designated areas and maintain cleanliness during their stay.
- Boating & Water Activities – Life jackets are mandatory, and guests must follow all safety regulations.
- Restrooms & Showers – Facilities are shared and must be used responsibly.
- Prohibited Activities – Illegal substances, fireworks, loud music, and disruptive behavior are strictly prohibited.
8. Pets & Wildlife Policy
- Pet-Friendly Areas – Only designated areas allow pets. They must be kept on a leash at all times.
- Pet Waste – Owners must clean up after their pets.
- Wildlife Protection – Guests must not feed, disturb, or harm local wildlife.
9. Privacy & Data Protection
- Personal Information – All personal details provided during booking are protected under our privacy policy.
- Data Security – We ensure secure transactions and do not share personal information with third parties.
10. Weather & Emergency Policies
- Extreme Weather Conditions – In case of storms, floods, or other natural events, we may reschedule bookings or offer credits.
- Emergency Assistance – In case of medical or safety emergencies, contact our staff or the nearest help center.
11. Dispute Resolution
- Complaints & Issues – Any concerns must be reported to management during the stay to resolve issues promptly.
- Legal Actions – Any disputes arising from these terms will be governed by applicable local laws.