Booking Terms & Condition
1. Booking & Payment
- All reservations are made on a weekly basis only and provide exclusive use of the venue for one group (maximum 5 anglers).
- A 40% non-refundable deposit is required to confirm the booking.
- The remaining balance must be paid no later than 8 weeks before arrival.
- Failure to pay the balance on time may result in cancellation of the booking and loss of the deposit.
- Bookings are transferable to another group only with prior written approval from the owner.
2. Cancellation Policy
- Deposit is non-refundable.
- If cancellation occurs within 8 weeks of arrival, the full balance remains payable.
- If the week can be rebooked, a refund (minus deposit) may be issued at the owner’s discretion.
3. Security Deposit
- A security deposit of €500–€1,000 (recommended) may be required upon arrival.
- The deposit covers:
- Damage to property or accommodation
- Missing equipment
- Excessive cleaning
- Breach of rules
- Fish handling violations
- The deposit will be returned after inspection at the end of the stay.
4. Number of Guests
- Maximum 5 anglers per booking.
- No additional guests or visitors without prior approval.
- Unauthorized visitors may result in immediate termination of the stay.
5. Liability & Risk
- Guests fish and stay at Ruen Lake entirely at their own risk.
- The owner accepts no liability for:
- Personal injury
- Loss or damage to personal equipment
- Vehicle damage
- Accidents on site
- Guests are responsible for their own insurance (travel, medical, equipment).
6. Fish Care Rules (Critical Section)
To protect the stock and maintain the quality of the venue, the following rules are strictly enforced:- Barbless hooks only
- Minimum 42” landing nets
- Large padded unhooking mats mandatory
- Fish must remain wet at all times
- Retention slings only for short periods
- No sacks overnight
- No standing with fish
- No fish to be placed on hard or dry surfaces
- Fish to be photographed quickly and returned safely
7. Bait & Tackle
- Reasonable bait quantities only (to avoid overfeeding).
- No nuts unless properly prepared.
- No live bait.
- Use of boats or bait boats only if permitted by venue rules.
8. Property & Accommodation
Guests must:- Respect all buildings and equipment
- Leave accommodation clean and tidy
- Report any damage immediately
- Not move or modify furniture or equipment
- Switch off electrical appliances when not in use
9. Behaviour & Conduct
Ruen Lake is a quiet, private venue. Guests must:- Respect the peaceful environment
- Keep noise to a minimum
- No excessive alcohol consumption
- No parties or disruptive behaviour
- Follow all instructions from the owner or manager
10. Environmental Responsibility
Guests must:- Use designated waste bins
- Keep the swims clean
- Not cut vegetation without permission
- Respect wildlife and the natural environment
11. Dispute Resolution
- Check-in time: 12:00 PM
- Check-out time: 10:00 AM
12. Owner’s Right to Refuse or Terminate Stay
The owner reserves the right to:- Refuse entry to any group not complying with booking conditions
- Terminate the stay without refund in case of:
- Rule violations
- Fish mistreatment
- Property damage
- Dangerous or abusive behaviour
13. Owner’s Right to Refuse or Terminate Stay
Ruen Lake cannot be held responsible for events beyond its control, including:- Extreme weather
- Natural disasters
- Travel disruptions
- Government restrictions
14. Acceptance of Terms
Payment of the deposit confirms that all members of the group have read and accepted these Terms & Conditions.Welcome to Ruen Lake! Please read these Booking Terms & Conditions carefully before making a reservation. By booking with us, you agree to comply with the following terms and conditions to ensure a smooth and enjoyable experience.
1. General Terms
- Acceptance of Terms – By making a reservation, you acknowledge and agree to these terms and conditions.
- Changes to Terms – Ruen Lake reserves the right to modify or update these terms at any time. Changes will be effective immediately upon posting on our website.
- Right to Refuse Service – We reserve the right to refuse bookings or service to individuals who fail to comply with our policies.
2. Booking Process
- Reservation Confirmation – All bookings are subject to availability and confirmation. You will receive an email confirmation after successful booking.
- Booking Information – Customers must provide accurate personal details, including full name, contact information, and valid identification upon request.
- Group Bookings – For large group reservations, additional terms may apply. Contact our team for group booking policies.
3. Payment Policies
- Accepted Payment Methods – We accept payments via credit/debit cards, online transfers, and approved payment gateways.
- Deposit Requirement – A non-refundable deposit may be required at the time of booking to secure your reservation.
- Full Payment – The full payment for your stay must be made before check-in. Failure to pay on time may result in cancellation.
- Taxes & Fees – All applicable taxes and additional charges will be included in your final bill.
4. Cancellation & Refund Policy
- Cancellation Timeframes –
- More than 7 days before check-in: Full refund minus deposit.
- 3-6 days before check-in: 50% refund of the total booking amount.
- Less than 48 hours before check-in: No refund.
- Refund Process – Refunds will be processed within 7-10 business days through the original payment method.
- Force Majeure – In cases of natural disasters, government restrictions, or unforeseen circumstances, we may offer booking rescheduling instead of refunds.
5. Check-In & Check-Out Policy
- Check-in Time – 10:00 AM to 5:00 PM. Late arrivals must inform us in advance.
- Check-out Time – 9:00 AM to 12:00 PM. Late check-out may incur additional charges.
- Early Check-in Requests – Subject to availability and may be charged extra.
6. Guest Responsibilities
- Compliance with Rules – Guests must adhere to all facility guidelines and respect other visitors.
- Damage or Loss – Any damages to property, furniture, or equipment caused by guests must be reported and may be charged.
- Lost & Found – Items left behind will be stored for a limited period. Contact us for retrieval.
7. Facility Usage & Safety
- Accommodation – Guests must use designated areas and maintain cleanliness during their stay.
- Boating & Water Activities – Life jackets are mandatory, and guests must follow all safety regulations.
- Restrooms & Showers – Facilities are shared and must be used responsibly.
- Prohibited Activities – Illegal substances, fireworks, loud music, and disruptive behavior are strictly prohibited.
8. Pets & Wildlife Policy
- Pet-Friendly Areas – Only designated areas allow pets. They must be kept on a leash at all times.
- Pet Waste – Owners must clean up after their pets.
- Wildlife Protection – Guests must not feed, disturb, or harm local wildlife.
9. Privacy & Data Protection
- Personal Information – All personal details provided during booking are protected under our privacy policy.
- Data Security – We ensure secure transactions and do not share personal information with third parties.
10. Weather & Emergency Policies
- Extreme Weather Conditions – In case of storms, floods, or other natural events, we may reschedule bookings or offer credits.
- Emergency Assistance – In case of medical or safety emergencies, contact our staff or the nearest help center.
11. Dispute Resolution
- Complaints & Issues – Any concerns must be reported to management during the stay to resolve issues promptly.
- Legal Actions – Any disputes arising from these terms will be governed by applicable local laws.
12. Contact Information
If you have any questions regarding our booking terms and conditions, feel free to contact our support team at info@ruenlake.com. We look forward to hosting you at Ruen Lake!